This Cancellation & Refund Policy applies to all reservations made directly with Q’ Nest - Hotel Cloud End through our website qnesthotelcloudend.qorezo.com , via email, phone, or at the property.

1. General Rules

Cancellation and refund eligibility depend on the rate plan selected at the time of booking. Please review the rate-specific terms displayed during the booking process.

2. Standard Flexible Rate (Example)

Time before check-in	Refund
More than 7 days	Full refund minus payment gateway charges (if any).
3 – 7 days	50% of total booking amount refunded.
Less than 72 hours	No refund (100% cancellation charges).
No-show	No refund (100% booking value charged).

Note: Example only. The actual policy depends on your booking rate plan.

3. Non-Refundable Bookings

For non-refundable bookings, promotional offers, or special event dates, the full booking amount may be charged at the time of reservation and will not be refunded in case of cancellation, modification, or no-show.

4. Refund Process & Timeline

Approved refunds are processed via the original payment method.
Refund timelines depend on your bank/payment provider and typically take 5–10 business days.
We are not responsible for delays outside our control (bank/network/payment gateway issues).

5. Early Departure

If you check out earlier than the original departure date, refunds for unused nights are subject to management approval and rate plan terms.

6. Modifications Instead of Cancellation

In some cases, we may allow date changes or issue a stay credit instead of cancellation. This is subject to availability and potential rate differences.

7. How to Request a Cancellation / Refund

You may request a cancellation or refund through:

Your booking confirmation link (if provided), or
By contacting us:
Email: contact@hotelcloudend.com
Phone: +91 9220433367, +91 9220433368
Address: Jaiharikhal, Lansdowne, Uttarakhand, 246193, India