This Privacy Policy explains how Q’ Nest - Hotel Cloud End (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website at qnesthotelcloudend.qorezo.com , contact us, or make a booking for our hotel or resort services.

1. Information We Collect

We may collect and process the following categories of information:

Identity details: full name and government ID details where required by law.
Contact details: email address, phone number, billing and communication address.
Booking and stay details: check-in/check-out dates, room category, number of guests, and preferences.
Payment and transaction data: payment method, transaction ID, billing amount, currency, refund records, dispute/chargeback information if applicable.
Technical data: IP address, device and browser type, and usage analytics (pages visited, duration, click activity) which may be collected via cookies or similar technologies.
Communications: customer support emails, chat history, or call records when required to provide service.

2. Payment Processing

Online payments are securely processed through PCI-DSS compliant third-party payment service providers (“Payment Partners”). These may include, but are not limited to: Razorpay, Stripe, PhonePe, Paytm, Cashfree, PayPal, or any other authorized payment gateway provider.

Your card, UPI, wallet, net-banking or banking credentials are transmitted directly to the Payment Partner. We do not store or have access to your full card number, CVV, UPI PIN, net-banking password, or OTP.

Payment information may also be used for fraud monitoring, verification, chargeback handling, and dispute resolution as required by the Payment Partner or law.

3. How We Use Your Information

To manage, confirm, and process bookings and payments.
To send booking confirmations, receipts, pre-arrival and post-stay communication.
To provide customer support and respond to inquiries.
To comply with tax, legal, regulatory, and law enforcement requirements.
To improve our website, guest experience, and service quality.
To detect and prevent fraud, unauthorized transactions, or security risks.

4. Sharing of Information

We may share your information with:

Authorized hotel and customer support staff.
Payment Partners for processing transactions and refunds.
IT, hosting, and security service providers.
Government or legal authorities when required by law.
Auditors, legal advisors, and compliance consultants.

We do not sell your personal information to third parties.

5. Data Security

We use reasonable industry-standard technical and organizational measures including secure HTTPS connections, encryption, restricted access, and monitoring. However, no system is completely secure and absolute data protection cannot be guaranteed.

6. International Data Transfers

Some of our service providers or hosting partners may be located in other countries. By using our website or services, you consent to the transfer of your information outside your country when necessary for operations.

7. Data Retention

We retain certain booking, invoicing, and payment records for legal, tax, audit and regulatory requirements. Typical retention periods may range from 5 to 10 years, depending on jurisdiction.

8. Children's Privacy

Our website and booking services are not intended for individuals under the age required by local laws for providing valid consent. We do not knowingly collect personal information from children without parental/guardian approval.

9. Your Rights

You may request, subject to applicable law:

Access to personal information we hold about you.
Correction of inaccurate or incomplete data.
Deletion of data where legally permissible.
Objection or restriction to certain processing activities.

To submit a data request, contact us at:

Email: contact@hotelcloudend.com
Phone: +91 9220433367, +91 9220433368
Address: Jaiharikhal, Lansdowne, Uttarakhand, 246193, India

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website will constitute acceptance of the revised terms.